At Texas Metal Works, we’re committed to your absolute satisfaction! We want 100% of our clients to be delighted with their purchases, and amazingly (knock on wood) we’ve never had a single product returned for dissatisfaction in the history of the company. We love our customers! And we believe they love us as well! Of course, we still intend to stand behind everything we sell, and if an issue should arise we do have the following policies in place.
We’ll accept returns on standard items in unused and original condition up to 7 days after delivery, and we will refund the full order amount minus the complete shipping costs (both ways) for the return. Upon receipt and inspection we will issue a refund to the original payment method within 7 business days. Items that have been used or damaged will incur a restocking fee based on the cost to refurbish to like new condition.
Please contact us in advance if you need to return a product, and you can either handle the return, or we will assist in arranging for shipping.
We do not accept return on custom built-to-order items. Obviously, when we build a custom product for a particular client it generally is not resalable, so we can not take those items back. However, we do still provide a guarantee of quality for every item we manufacture! So if there’s an issue, we’ll definitely work to resolve it.
In the event that your order arrives damaged, please email us as soon as possible at firstname.lastname@example.org with your order number and photos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at email@example.com.