Our Guarantee
Our guarantee is simple: Texas Metal Works warrants every single product we build to the original purchaser for material and workmanship – forever.
We’re confident in our capabilities, and we stand behind everything we make. So if you ever experience a failure as a result of a defect in the material or workmanship of one of our products we’ll make it right.
WHAT IS COVERED
Texas Metal Works products are guaranteed to be free of material and workmanship defects for the life of the warranty. Components and accessories such as casters, drawer slides, and those not manufactured by Texas Metal Works are warranted for one (1) year. Failures due to alteration, modification, misuse, abuse, or normal wear and tear are not covered by this warranty. Texas Metal Works shall not be responsible for any special, incidental, or consequential damages.
CONDITIONS
Warranted products will be repaired or replaced at Texas Metal Works’ sole discretion, and returned at no charge.
- Texas Metal Works reserves the right to make the final determination, based on its own evaluation of the product, as to whether the problem in question is the result of a defect in design, workmanship, or materials, and not a result of error, misuse, or abuse on the part of the purchaser.
- A service fee and shipping charges may be imposed if any product returned for warranty service is missing components or that has been substantially altered or modified in any way. Such fees and charges will be based upon the actual material and labor costs necessary to replace missing parts and to return the product to its original factory condition.
ADDITIONAL WARRANTY INDEMNIFICATIONS
Texas Metal Works warrants that products will be free from defects in materials and manufacturing workmanship. This warranty covers replacement of all defective parts. However, damage due to product abuse or misuse, alteration, modification, or normal wear and tear, whether performed by the purchaser, a contractor, or service company, are excluded from this warranty. Texas Metal Works will not be responsible for labor charges and/or damage incurred in installation, repair, or replacement.
Texas Metal Works disclaims and excludes any express or implied warranty of merchantability, fitness, or any other warranty, and any other condition or guarantee that is not otherwise expressly set forth in this warranty. Texas Metal Works shall not be responsible under this warranty for any indirect, incidental, special, or consequential damages, losses, injury, or costs of any kind, including but not limited to punitive damages and any damages for loss of use or loss of profits of the purchaser.
This warranty is only valid within the Unites States.
A Brief Observation on Guarantees
We find it strange that other manufacturers of industrial grade fabrication tables make huge promises about the superiority of their products, yet they don’t have a single published guarantee or warranty anywhere to be found. It’s actually impressive! But not surprising.
Most of these companies have large marketing departments, spending a fortune on publishing catalogs, purchasing advertisements, attending trade shows, and writing marketing copy. They look for unique product differentiators to attempt to distinguish their offerings from the competition – but at the end of the day those people literally don’t know the first thing about fabrication, or what a real fabricator needs.
If every photo you see is a highly polished professional image, and there are no REAL LIFE photos of the products in action, you know you’re being marketed to. They’ll throw out plenty of catch-phrases, promises, and allusions… but at the end of the day you can’t find a published warranty anywhere.
Bottom Line
Texas Metal Works wasn’t created to build and “sell” you a fabrication table. We built them for ourselves to use, and the word spread that we’re really good at it, and we offer the most bang for the buck. Period.
We don’t have a sales or marketing department, but we actually take pride in our work, and our company, at the end of the day we simply want every single customer to be happy. That includes YOU! And we believe this is what has propelled us to become one of the largest manufacturers in the USA.
We won’t just ask for your faith. We’ll earn it.